Customer Service and Shipping Info
FREE SHIPPING in the USA (for orders over $99). Orders are shipped, Monday thru Friday, from our Blaine, Washington warehouse.
USA Customers can purchase single bags of Holy Crap cereals on Amazon.com
Canadian Customers can purchase from our Canadian website for delivery from our Gibsons, BC warehouse.
International customers (outside of Canada and the USA) may email customer service to inquire about shipping rates to their country.
Orders are shipped Monday through Friday, excluding national Holidays. Orders are shipped the business day following your order confirmation.
We ship for FREE ($99 minimum order) within the USA via USPS. (We reserve the right to ship via another carrier.) Typically orders will arrive within 4-9 business days after placing your order.
Orders are shipped from Blaine, WA, USA.
Cereal products shipped are food products and not subject to taxes in the USA.
If the shipment is refused the customer is responsible for the cost of returning goods.
Please make sure you double-check the shipping address noted in your email order confirmation as Holy Crap is unable to re-route packages.
Holy Crap is not responsible for damages due to shipping. All merchandise goes through strict quality control before shipping.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund. To be eligible for a return, your item must be unused and unopened and in the same condition that you received it. It must also be in the original packaging. We cannot accept opened packages for refunds.
Retail Store Purchases If you purchased our products at a retail store and you are not satisfied, please return your purchase directly to the retail store, along with your proof of purchase. We regret that we cannot accept any returns or exchanges from customers that purchased our product at a retail store.
Holy Crap online purchases via usa.holycrap.com If you purchased our products through our website and you don’t like our product for any reason, ship any unopened bags to us within 30 days from the shipping date and we’ll refund your money. Unfortunately we cannot accept opened bags for returns or refunds. Customers are responsible for the return shipping costs.
Order cancellations are valid for 24 hours from time of order. Please contact Customer Service at Toll Free 1-855-588-8860 (or 604-886-8860) Monday to Friday, 9am to 4pm Pacific Time or email email@example.com with your questions or concerns.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you when your refund is processed. If there is a dispute, you will be contacted immediately.
Late or missing refunds (if applicable) Refunds may take up to 3 business days to show up on your account. If you have not received your refund after this time, first double check your bank account and credit card account. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
Holy Crap Cereal
Note: the above address is for returns from the USA and all countries. Depending on where you live, the time may vary for your exchanged product to reach you.
Gifts Proof of purchase is necessary for all refunds. All online purchases will be refunded through the payment method used to pay for the original purchase.
Shipping Returned Products - To return your product, mail your product to:
Holy Crap Cereal
Note: the above address is for returns from the USA and all countries.
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.